Making
A Purchase
Making a purchase could not be easier. Just browse our Catalog,
and click on any items that you wish to buy and put them into
the shopping cart. After you have finished your selection,
click on "Order" and you will be asked for a few
details that we need to be able to satisfy the order.
Payment
We accept credit card payment. If you are shopping from North
America or anywhere else, place your order and your credit
card company will convert the transaction to US Dollars or
your own currency. We accept Visa and Mastercard. We do not
charge for any item until it is ready to ship. Backordered
items are not charged until they are shipped. You may send
your credit card information via phone, fax, snail mail or
over the Internet.
Shipping And Handling
There is a flat rate of £4.49 for postage, regardless
of the number of items ordered or the weight that those items
incur. The price of £4.49 is added to your total during
the checkout process. You may also choose to send your order
by guaranteed next day delivery for £7.00, which will
be added to your order during checkout.
Next day orders must be received by 3pm to ensure a next day
delivery. Orders for Monday must be received by 3.00pm the
Friday before delivery.
Delivery Schedule
We process your orders immediately. We will normally send
your order by first class post which you should receive within
1-2 business days . International orders are generally received
in under 7 days, depending on location
. Back Orders
If your item is not in stock, we will back order for you.
You will always be emailed with the option to cancel your
order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT
is included in the price.
Credit Card Security
All credit card numbers are encrypted in the software when
the order is placed using 128 bit encryption. They are only
decrypted after they reach our computer. They are not held
in clear text on any web site.
Guarantee We guarantee your satisfaction.
If your item is received damaged we will offer a replacement,
upon return of the original damaged item. If you are not happy
with our service in anyway then please do not hesitate to
contact us.
Reaching Us
If you need to reach us, please email us on sales@balloonsofkent.co.uk,
alternatively, you can call on 01304 812501 (International
+44 01304 812501) or fax us on 01304 812240 or write to us
at Barnsole House Barnsole Road Staple Kent CT3 1LE United
Kingdom
Privacy Policy
Balloons Of Kent do not disclose buyers' information to third
parties. Cookies are used on this shopping site to keep track
of the contents of your shopping cart once you have selected
an item, to store delivery addresses if the address book is
used and to store your details if you select the 'Remember
Me' Option.Data collected by this site is used to:
a. Take and fulfills customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for
individual purchases
e. Only disclose information to third-parties for goods delivery
purposes
Returns Policy
If you are dissatisfied in anyway with goods sent to you,
then please contact us within 7 days. Damaged items will be
replaced or refunded in full upon return of the damaged item
to Balloons Of Kent. Any other complaints please contact us
on sales@balloonsofkent.co.uk
or telephone 01304 813337, and we will do our utmost to insure
your satisfaction.